- Help
- Troubleshooting
Find the message you saw, or the thing that is not happening, and follow the fix. If it is not here, email support@ringer.golf with the screen you were on.
Articles
- A player I added mid-round has no handicapA late player is frozen the moment they join a live round. Add the index first, or add it now and re-set their tee so Ringer recalculates the frozen cardCommissioner
- A player shows no net score on the boardThat player has no handicap index for this round, so Ringer scores them gross only. It never assumes scratch. Add the index, or play the game grossCommissioner · Player
- Course search shows the same course twice or the wrong oneA club with several courses can appear once per course and once as the club listing. Pick the row for the course you are playing with the best badgeCommissioner · Player
- Enter a valid US mobile numberRinger texts US mobile numbers only. Type the 10-digit number, with or without a leading 1. Anyone else should use email instead
- I can't publish final resultsPublishing is refused until every card, match, contest and index the games need is in place. The message names the first blockerCommissioner · League commissioner
- I can't sign inMatch the message to the fix. Most sign-in trouble is an unconfirmed email, a mistyped password, or a link that has expired
- I need to change a score after results were publishedReopen the round from the Round Hub with a short reason, fix the score, then publish corrected results. Every prior revision and payment is keptCommissioner · League commissioner
- I'm not getting texts from RingerTexts need a US mobile number on your record, the text channel on in Settings, and no STOP on file. Delivery also depends on your deployment and league
- My invite code doesn't workCodes are checked letter for letter and can be paused or used up. If a host already invited you by phone or email, you may not need a code at all
- My score won't saveRead the footer message. Most unsaved scores are waiting on signal, a few need a reload, and some need the right person's cardPlayer · Commissioner
- Needs a handicap index before this net money game can startA net game with money on it needs a Handicap Index for everyone in it. Add the index from the roster, or play the game grossCommissioner
- Photo import missed or misread a holeRinger reads the card twice and blanks any cell the two reads disagree on. Fix blanks and wrong cells in "Check the scorecard" before you applyPlayer · Commissioner · League commissioner
- Skins say provisional or pendingA skin settles only once every player in the field has posted that hole. Until then the board shows who is leading, not who has wonPlayer · Commissioner
- The app froze or went black while I was scoringYour scores are safe. Reopen Ringer, or open your group's scorekeeper link in any browser and carry on from the same holePlayer · Commissioner
- The board showed a tie but the results broke itLive boards keep ties as T2. When the round is completed, the tie-break in Scorecard settings decides exact places. Money always splits a tieCommissioner · Player
- The clubhouse board is stuck in fullscreenThe ⛶ button turns full screen on and off. Tapping the board pauses the slides, it does not exit. Use the browser's own controls to leave the pageCommissioner
- The round won't start because a tee is missingOn a listed course every player needs a tee before the round can start, because the tee sets their course handicap. Pick one per group or per playerCommissioner
- The Venmo button is missingThe button appears only on a row you pay, only when the person you owe has added a Venmo handle, and only when settle-up is turned on and you are signed inPlayer · Commissioner
- Too many attempts and other rate limitsRinger slows repeated tries to protect accounts and keep texts honest. Every limit clears on its own; this table says how long to wait
- We're teeing off early and scoring is lockedScoring opens 15 minutes before your group's tee time. Tap "We're going early" on the scorecard to unlock your group right nowPlayer · Commissioner