- Help
- Troubleshooting
- I can't sign in
Short answer. Use the same method you signed up with: email and password, Continue with Apple, or, if a host invited you by phone or email, Continue with phone at "Join your game". The messages below say what went wrong. If nothing fits, email support@ringer.golf from the address on your account.
Why it happens
Ringer deliberately gives the same reply for a wrong password and an unknown email, so nobody can test whether an address has an account. Sign-in and confirmation links are single-use and time-limited, and an expired link simply returns you to the sign-in screen with no message.
What to do
| Message | What to do |
|---|---|
| "That email or password isn't right. Try again, or reset your password." | Retype the password. If it still fails, tap Forgot password? and use the link Ringer emails you. |
| "Confirm your email first — check your inbox for the link we sent." | Find the "Confirm your email" message (check spam). On the "Check your email" screen tap Resend email if needed. |
| "An account with this email already exists — try signing in instead." | You are on Create account. Switch to sign in, or reset the password. |
| "Password must be at least 8 characters." / "Choose a stronger password (at least 8 characters)." | Pick a longer password. |
| "Too many attempts. Wait a moment and try again." | Wait a minute. See Too many attempts. |
| The link did nothing and you are back at sign-in | The link expired or was already used. Request a new one with Resend email or Forgot password?. |
| "This reset link has expired. Request a new one from the sign-in screen." | Tap Forgot password? again. |
| "Those passwords don't match." | Retype both boxes on the reset screen. |
| "Too many reset requests. Wait a little while and try again." | Four reset emails per address per hour. Check spam for the ones already sent. |
| "We couldn't send that email. Try again in a moment." | Temporary delivery problem. Retry shortly. |
| "Apple sign-in was cancelled." / "Apple sign-in failed." / "Couldn't start sign-in — please try again." | Tap Continue with Apple again. Hide My Email addresses work. |
| "Enter a valid US mobile number." / "Enter the code we texted you." | On "Join your game", use the number your host has for you. See Enter a valid US mobile number. |
| "Didn't get it? Resend code" shows a countdown | The code can be resent every 30 seconds. |
| "We found conflicting player records. Ask your league commissioner to reconcile them, then try again. Your registration is unchanged." | Two player records share your details. Your commissioner can merge them. |
| You signed in but see "Ringer is invite-only right now." | Your account is on the waitlist. See My invite code doesn't work. |
Once you are in, you can change your password any time: Profile → Settings → Security → New password → Update password. Email cannot be changed in the app; write to support@ringer.golf if you need that.