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Money error messages, explained

Every money, settle-up, Venmo, and publish message Ringer can show, what it means, and what to do

For AllUpdated September 20, 2026
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  3. Money error messages, explained

Short answer. Most money messages mean one of four things: you are not the Commissioner, a game is missing a player or an index, an amount changed under you, or the round is already published. Find the message below.

Adding a money game

MessageWhat it meansWhat to do
"That money game is not certified for live play yet."Wolf, Banker, Hammer, Vegas, Scotch, and Track Any Bet are coming soonChoose a listed game
"Match Play uses the canonical match_play format. Reload Ringer and add it again."An older version of the app was openReload and add the game again
"Unknown money game format." / "Unknown game format."The game type was not recognisedReload and try again
"Check the payout plan. Percentages cannot exceed 100%, and places must be valid."The payout plan does not add upFix the places or percentages
"Choose both Nassau sides before adding the game."A side is emptyPick a player for each side
"Choose both Match Play sides before adding the game."A side is emptyPick a player or pair for each side
"A player cannot be on both Match Play sides."The same player is on both sidesChange one side
"Match Play sides must have the same number of players."1v2 is not allowedMake it 1v1 or 2v2
"9-Point requires exactly 3 or 4 unique players."Wrong number of playersAdjust the list
"Sixes requires exactly 4 unique players."Wrong number of playersAdjust the list
"Only an organizer can add a game." / "…remove a game." / "…clear scores."You are not the CommissionerAsk the Commissioner
"This round is finalized. Reopen it before adding a game."The result is publishedReopen the round, see Publish final results
"Couldn't add game."Something failed on saveCheck your signal and retry

Handicaps and purses

MessageWhat it meansWhat to do
"{Names} need(s) a handicap index before this net money game can start — otherwise they'd play scratch. Add it from the roster."A net money game includes a player with no indexAdd the index, see Why a net money game won't start
"The payouts pay out $A, more than the $B pot (N × $E entry) — $D would come from nowhere."A fixed purse is bigger than the potLower the purse or raise the entry so they match to the cent
"The payouts pay out $A, less than the $B pot (N × $E entry) — $D would be left uncollected."A fixed purse is smaller than the potRaise the purse or lower the entry (also shown for "team payouts")
"The money doesn't close: the nets are off by $X. Check each game's pot and payouts before settling."The games do not sum to zeroCheck each game's pot and payouts
"Complete the team game before settling the zero-winner skins pot."No skins were won and the pot goes to the team game, which is not finishedFinish the team game
"Assign every CTP winner before settling the zero-winner skins pot."The skins pot goes to CTP winners, and one is not recordedRecord every CTP winner
"Choose the commissioner or banker who will hold the season jackpot."The skins pot goes to a jackpot with no holderChoose a banker for the round
"The skins pot has no funded field." / "Choose a destination for the zero-winner skins pot." / "The zero-winner skins destination did not reconcile."The zero-winner fallback could not be appliedCheck the skins game settings

Buy-in, contests and side bets

MessageWhat it meansWhat to do
"Only the commissioner can set the buy-in." / "…mark buy-ins."Commissioner onlyAsk the Commissioner
"Only the commissioner can add contests." / "…record a winner." / "…remove a contest."Commissioner onlyAsk the Commissioner
"Only the commissioner can add a side bet." / "…record a result." / "…remove a side bet."Commissioner onlyAsk the Commissioner
"Pick both players." / "Pick two different players."A side bet needs two distinct playersChoose again
"Heads up — you collect $A but pay out $B ($C left over / $C short). Adjust the buy-in or the purses so they match."The Banker sheet buy-in does not match the pursesAdjust one until it balances

Settle-up and payments

MessageWhat it meansWhat to do
"Only the commissioner can change settle-up."Commissioner onlyAsk the Commissioner
"Choose a valid settlement mode."The mode was not Off, Individual, or BankerPick one
"Choose a round before changing settlement." / "That round is no longer available."No round in scopeOpen the round first
"Choose the banker for this round." / "Choose a banker from this outing."Banker mode needs a banker on the outingPick a banker
"The settlement plan is frozen with this result revision. Reopen the round and publish a correction to change it."The result is publishedReopen, then republish
"Settlement could not be saved. Try again."Save failedRetry
"Only the payer or the commissioner can mark this paid."Winners cannot tick their own rowsAsk the payer or Commissioner
"That payment is no longer outstanding. Refresh Money to see the current balance."A correction cleared the rowRefresh
"That amount changed from $A to $B. Refresh before paying."Scores changed since you loaded the pageRefresh and pay the new amount
"Invalid payment."The row could not be matchedRefresh and retry
"You can only set your own Venmo."Players set only their own handleAsk the Commissioner
"Player not found."The player left the outingRefresh
"Not signed in."Your session endedSign in again

Publishing and reopening

MessageWhat it meansWhat to do
"Only the commissioner can finalize." / "Only an organizer can reopen a round."Commissioner onlyAsk the Commissioner
"Award the remaining contest or select No winner in the Scoring Center before publishing."A contest is undecidedAward it or choose No winner
"N player(s) haven't finished — need all {holes} holes."A per-hole game is incompleteFinish the cards
"N match(es) is/are still on the course."A Nassau or Match Play match is undecidedFinish the match
"N player(s) has/have no handicap index — a net game can't settle without it."A net game has a player with no indexAdd the index
"The 9-Point game is incomplete or its players need attention. Review the game players and scores before finalizing."9-Point is not completeCheck players and scores
"This round isn't ready to finalize." / "Nothing to finalize on this round."No result to freeze yetEnter scores first
"The scoring engine could not freeze a trustworthy official scorecard. Resolve the round scores and handicaps, then publish again."Scores or handicaps are inconsistentFix them and publish again
"Contest awards changed. Review them in the Scoring Center before publishing again."An award moved while you were publishingReview and publish again
"Add a short reason for the correction."A reopen needs 3 to 500 charactersType a reason
"This round already has an open correction."The round is already reopenedPublish again when ready
"This round is closed. The commissioner can reopen it from the round hub to make changes."Scores are lockedAsk the Commissioner to reopen

Informational copy you may see

"No money on the line yet." and "Payouts appear here as results finalize." mean no game has a stake. "Result unavailable" means a game was added after the result was frozen. "Transfer detail was not stored with this older result. Player net amounts above remain official; no live settlement has been substituted." appears on results published before settle-up rows were frozen with them.